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Frequently Asked Questions

Website:

Google Chrome does not have a built in password reveal function.
You can download an extension for this from theChrome Store.
Add the extension to your Chrome browser.

We have experienced that some users do not receive a confirmation email.
This can be attributed to any of the following:

  1. The email is blocked by incomming mail policies
  2. The email is flagged as spam or junk
  3. The email is rejected by the email server

All software:

It may be that your profile on the computer does not allow you to install any programs.
Please contact your local IT Department to install the program(s) or change your profile to have Administrative rights on all folders.

You need to have Administrative rights to the Program Data folder.
Contact your IT department to allow you to read from and write to the Program Files (x86) and Program Data folders and all subsequent folders.
Please also view "Regional Settings".

Regional settings must have a full stop/dot "." as a decimal separator.
Using a comma "," will make it impossible for the software to save data to the database.
The date formating may present earlier when launching the applications.

Regional settings
Regional settings

Unfortunately we cannot control your internet connection speed.
If possible move to an area with better connection speed or download the software during off-peak hours.

The recommended resolution for the software is 1920 x 1080 with a scale and layout of 100%.

Display settings

Key:

Key is the "key". We use KEY as a means to distribute and authenticate all our blasting related software.

From the KEY application multiple underground and surface blasting applications can be distrubuted and authenticated for users around the world.

The installer for KEY can be downloaded from our website.

Select the software button. A new tab will open in your internet browser.

Simply click on the "Download Key" graphic on the home page. KEY download image The KEY.msi file will be downloaded to your computer.

Open File Explorer and the Download folder. KEY.msi will be the latest downloaded item. Double click/run on the file to install KEY on your computer.

A shortcut will be created on the desktop for easy access.

It may be that your profile on the computer does not allow you to install any programs.

Please contact your local IT Department to install the program or change your profile to have Administrative rights.

The Library will contain documents such as case studies where the software was used to solve blasting related issues.

Should you have a case study you would like to add to the Library. Please forward your document(s) to key.admin@aeciworld.com for consideration and publishing.

Note:
Not all submitted documents will be published.

If multiple applications are being downloaded it will apear in the Downloads page. Here the download can be paused and resumed.

Typically for places where the internet connection is not stable. Pause during peak times and resume during off-peak times.

On the initial log in screen is a "Forgot Password" link.
Select it.
Enter your e-mail address on the web form.

A password reset request will be sent to your email address. Please follow the instructions in the email.

After logging into KEY. Select the profile Profile image icon. Make the changes as you require and save the changes.

In regional settings ensure the Short Date is in the following format: yyyy/MM/dd

Regional settings

In regional settings ensure the Short Date is in the following format: yyyy/MM/dd

Regional settings

The confirmation e-mail will be sent to the e-mail address you entered. Please look in all types of folders in your e-mail application, including Junk.


Ring:

We have changed all the applications to reflect the AECI branding and made changes to the databases.

The following process needs to be followed:

  • Open the old AEL Ring application.
  • Export each design to a file. The file will be a *.RING file.
  • Uninstall the AEL Ring application.
  • Launch the lastest version of RING.
  • Import each of the *.RING files and save it to your database.

Tunnel:

We have changed all the applications to reflect the AECI branding and made changes to the databases.

The following process needs to be followed:

  • Open the old AEL Tunnel application.
  • Export each design to a file. The file will be a *.TUNNEL file.
  • Uninstall the AEL Tunnel application.
  • Launch the lastest version of TUNNEL.
  • Import each of the *.TUNNEL files and save it to your database.
Note:
Versions of the software that does not have the "Cut Design" feature cannot be imported in the way described.
It is recommended to redo the designs.



BlastiTablet:

It may be possible that the USB drives are blocked by IT policy.

Request your IT department to unblock the USB drives for your profile.



Please submit additional questions to:
key.admin@aeciworld.com
Please specify the application name in your submission.

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